Frequently Asked Questions

Over 90% of all vehicle are transported on a open trailer. It’s proven to be a very safe method with statistically very few problems. If you have a collector car or really expensive automobile, then we recommend shipping it in an Enclosed Trailer. Expect to pay about 30% more for an Enclosed transport. 

Payment can be done in one of two methods:

Option 1: pay your deposit by  Zelle or cashup once we have a carrier scheduled. The deposit ranges from $50-300 and it has already been included in your quote. The remaining balance (total quoted price minus the deposit) will need to be paid directly to the driver upon delivery, with certified funds: cash, cashier’s check or money order (we will let you know who to make it payable to).

Option 2: pay the full amount by Debit or Credit Card once we have a carrier scheduled. Depending on your price, there will be an extra $50-100 service fee.

We usually need a 1-3 day window for picking up vehicles. It all depends on where your vehicle is located. During the winter season there may be some delays, it all depends on location. answer to this item.

 Yes, all of the trucks that we use have full coverage cargo insurance. We only work with transporters who have a clean driving record and all of there documents are up to date. 

 What happens if my vehicle is damaged during transport?

 If you find damage…  Take a photo of the damage, ideally from an angle similar to a photo taken prior to shipping your vehicle.  Along with the transporter, document the damage in the Bill of Lading. Most forms will have a detailed diagram so the part of the car damaged during shipping can be noted accurately.  Notify the shipping coordinator of the damages, if they aren’t available at the time please email us all the details along with documents and pictures.  Visit your mechanic to obtain an estimate for repairing the damages. Get a written or email copy to provide to the shipping company.  Contact your insurance company and Provide photos and repair estimate. They will need both to submit to the transporters insurance company to secure payment for the repairs. If you require a rental vehicle in the meantime due to significant damage, keep all receipts.     Hint: Upon arrival, inspect your vehicle thoroughly. When your car arrives at the final destination, check for any damage with a shipping company representative to see if you notice anything that indicates there has been damaged since the pre-shipping inspection. Be sure to look at the roof and undercarriage. After you sign the Bill of Lading stating that your car is received, your mover will prepare a statement of the vehicle’s condition for you both to sign. Read it carefully and be sure you know what you’re signing. If you disagree with any of the statements or details, ask for a correction.

  We provide door to door service, as long as there is access for the carrier. If there is no access, we will meet you at a safe location accessible to large trucks.

When the vehicle is delivered, you or the designated representative must be present to inspect the vehicle, sign the Bill of Lading inspection report) & pay the driver the balance due. Although unlikely, if any NEW damage to your vehicle is found at delivery, please make note of the damages on the Bill of Lading PRIOR to the driver’s departure. Drivers only accept CASH, CASHIERS CHECK or MONEY  ORDER The Driver MUST give you (or your representative) a copy of the original Bill of Lading after it is filled out & signed by the driver and you (or your representative). The Bill of Lading is your receipt.

Due to weather conditions and the nature of the business, we cannot guarantee pick up and delivery dates. The driver does his best to pick up/deliver in a timely manner. Please have in mind a driver travels cross-country with up to 9-10 vehicles on his carrier. Traffic and other variables may cause delays.